1. Application of these terms and conditions

1.1. These are the terms and conditions under which we, Roofing Supplies Group Holdings Limited a company registered in England and Wales (company number 02181364) whose registered office is First Floor, Unit 8, St Georges Court, Kirkham, Lancashire, United Kingdom, PR4 2EF, and any of its subsidiary companies, may supply goods to you as a consumer.

1.2. If you buy goods from us, you agree to be legally bound by these terms and conditions and any variations that we may make from time to time as set out on our website.

1.3. These terms and conditions set out yours and our legal rights and responsibilities and certain key information required by law.

1.4. In these terms and conditions:

1.4.1. ‘we’ ‘us’ ‘our’ means Roofing Supplies Group Holdings Limited; and

1.4.2. ‘you’ or ‘your’ means the person buying goods from us.

1.5. If you are buying goods from us in the course of business, our business terms and conditions apply.

1.6. These terms and conditions are applicable to all transactions between us and you as a consumer.

1.7. If you have any questions about these terms and conditions or any orders you have placed, please contact us by: [email protected]

2. Ordering goods from us

2.1. Each order for goods you place by way of an email, WhatsApp, text message, telephone or in person at any of our branches or trade counters shall be an offer to buy such goods from us.

2.2. Any quotation given by us before you make an order for goods is not a binding offer by us to supply such goods. Unless otherwise stated in writing, any quotation provided by us shall remain valid for a period of 30 days from the date of issue. After this period, the quotation shall automatically lapse unless extended or otherwise agreed by us in writing.

2.3. An order shall be deemed to have been accepted when confirmed by us either verbally or subsequently in writing via email provided payment has been made in cleared funds. At this point we will dispatch or hand the goods over to you.

2.4. We may contact you to say that we are unable to accept your order. This is typically for the following reasons:

2.4.1. the goods are unavailable;

2.4.2. there has been a mistake on the pricing or description of the goods; and / or

2.4.3. we cannot authorise your payment.

3. Price and Payment

3.1. We accept major credit cards and debit cards including VISA, VISA Debit, MasterCard, and payments by BACs. We will provide you with the relevant bank details to facilitate this feature. We do not accept cheques. We will also accept cash in store.

3.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms and conditions, our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

3.3. All prices are in pounds sterling (£) and include VAT at the applicable rate but exclude delivery charges. For information on delivery options and costs, please contact us using the details at clause 1.7.

3.4. We may update our prices from time to time to reflect changes within the industry. Any revised price will be confirmed to you before you place your order.

3.5. Payment for goods, including any applicable delivery charges, is required at the time of purchase or when placing an order, unless otherwise agreed by us. Goods will not normally be released for collection or dispatched until payment has been received.

3.6. In instances where your payment may not have been received by us, and you have already received the goods, you must pay for such goods or return them to us as soon as possible and in any case within 30 days. You must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

3.7. If you do not pay for the goods and fail to return them in accordance with clause 3.6, we may take reasonable steps to recover the amount owed, including pursuing the debt ourselves or instructing a third party debt collection agency to do so on our behalf. We may also recover the goods from you at your expense and / or charge interest on any balance outstanding at the rate of 4 percentage points (%) per year above the Bank of England’s base rate accruing from the due date until payment is made in full, whether before or after any judgement.

3.8. If these terms and conditions stop applying for any reason, this will not affect our right to collect any sums you owe to us under them.

3.9. Nothing in this clause affects your statutory right to cancel an eligible distance or off-premises contract during the cancellation period set out in clause 4.

4. Cancellation Rights

4.1. Where your purchase qualifies as a distance or off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will normally have the right to cancel within 14 days without giving any reason, subject to the applicable statutory exceptions. This right does not generally apply to purchases made in person at our branches or trade counters.

4.2. The cancellation period will expire 14 days after the day on which you acquire, or a third party acquires the goods (other than the carrier) as indicated by you, takes possession of:

4.2.1. The goods (unless one of the options below applies to your order);

4.2.2. The last good (if you ordered multiple goods in one order and they are being delivered separately);

4.2.3. The last lot or piece (if you ordered a good that consists of multiple lots or pieces); or

4.2.4. The first good (if you ordered goods to be delivered regularly over a long period of time).

4.3. To exercise this right, you must clearly inform us of your decision to cancel under these terms and conditions by making a clear statement, for example by explicitly saying “I wish to cancel my order.” You may do this using the contact details provided at clause 1.7 of these terms and conditions.

4.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of Cancellation

5.1. If you cancel your order under these terms and conditions, we will reimburse all payments received from you, including the costs of delivery.

5.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, where the goods have been handled or damaged by you or someone acting on your behalf beyond what is necessary to establish the nature, characteristics and functioning of the goods, at any time before the goods are returned to us or collected by us.

5.3. We will make the reimbursement without undue delay and no later than:

5.3.1. 14 days after the day we receive back from you any goods supplied; or

5.3.2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

5.3.3. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel under these terms and conditions.

5.4. We will make the reimbursement using the same payment method you used to make your purchase unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the refund.

5.5. We may withhold the refund until we have received the goods back or you have provided evidence of having sent them back, whichever is earlier. Upon receipt, we may inspect the goods to assess their condition and determine whether any deduction is applicable under 5.2.

5.6. Where you have received the goods:

5.6.1. Where you exercise a statutory right to cancel, you must return the goods to us within 14 days of notifying us of your cancellation, unless we have agreed to collect them. You will be responsible for the direct cost of returning the goods where permitted by law and where we have informed you of this cost before purchase. Where the law requires us to collect goods at our own expense, we will do so.

5.6.2. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics, and functioning, of the goods. Any damage caused by improper storage prior to collection will also be your responsibility.

6. Delivery

6.1. Where it is agreed that the goods shall be delivered by us, they will be delivered to the delivery address provided by you at the time of order. Any information on delivery options, estimated delivery dates, times and costs will be provided to you before you place your order.

6.2. We may deliver your goods in instalments, and this will be communicated with you before your order is dispatched. If you wish to cancel your order at this time, you must notify us immediately.

6.3. We may charge you additional sums where you do not provide us information we have asked for about how we can access your property for delivery, or if you do not do the preparatory work for delivery, as agreed with us.

6.4. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

6.5. Unless otherwise agreed between you and us, if we cannot deliver your goods within 30 days of the date of accepting your order, we will:

6.5.1. let you know

6.5.2. cancel your order; and

6.5.3. give you a refund

6.6. If nobody is available to take delivery, please contact us using the contact details at the clause 1.7 of these terms and conditions.

6.7. Our standard delivery service is kerbside delivery only. We are under no obligation to enter private property, driveways, gardens or other areas beyond the public highway or standard kerbside delivery point. Where a customer, contractor, property owner, occupier or other person present at the delivery location requests delivery beyond this point, our driver may, at their sole discretion and subject to safety considerations, agree to do so. Our drivers reserve the right to refuse or discontinue such delivery at any time where they reasonably consider access, ground conditions or unloading arrangements to be unsafe or unsuitable.

Where delivery beyond the standard kerbside delivery point is requested or authorised, the customer placing the order is responsible for ensuring that all necessary permissions have been obtained from the property owner or occupier and that the access route and unloading area are suitable for the weight, dimensions and operation of our delivery vehicles, lifting equipment and goods. This includes the condition and load-bearing capacity of driveways, paving, surfaces, drains, manholes, underground services and other structures.

We shall not be liable for damage arising from unsuitable ground conditions, inadequate access, concealed hazards, inaccurate information or instructions provided by the customer or persons acting on their behalf, except to the extent that such damage is caused by our negligence or other breach of legal duty. Nothing in this clause excludes or restricts any liability that cannot lawfully be excluded or restricted.

6.8. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party acting on your behalf takes, possession of the goods.

6.9. We are not responsible for the removal, collection, or disposal of any packaging materials, pallets, or other containers supplied with the goods upon delivery or collection.

7. Collection

7.1. If you have chosen to collect the goods from us, collection must be made during our normal business hours. We may provide an estimated timeframe for collection and will notify you when the goods are ready for collection from the chosen branch only where we have agreed that collection from that branch is available.

7.2. We reserve the right to refuse collection if, in our reasonable opinion, your vehicle or the method of loading is unsafe, overloaded, or otherwise unsuitable.

7.3. While on our premises, you must comply with all applicable health and safety requirements and site rules and follow all reasonable instructions given by staff members. All Vehicles are parked and loaded at your own risk. We are not responsible for loss or damage to vehicles while on our premises, unless caused by our failure to take reasonable care.

7.4. You are responsible for the condition and suitability of your vehicle used for collection. We are not responsible for loss of or damage to the goods after they have left our premises unless such loss or damage is caused by our failure to take reasonable care.

7.5. You must inspect the goods upon collection. Any shortages, damage or non-conformity with your order must be communicated to us immediately, and in any event, within 24 hours.

8. Nature of the goods

8.1. You have certain legal rights in relation to the nature of goods (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.

8.2. While we try to make sure that all weights, sizes, and measurements shown are accurate, these details are based on the manufacturer’s specifications as set out in the manufacturer’s literature. Minor variations in dimensions, weight, sizes colour or finish may occur within normal manufacturing tolerances.

8.3. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

8.3.1. We will let you know if we intend to do this, but this may not always be possible; and

8.3.2. Any substitution that results in an increased price change will be subject to your prior approval, and you may cancel the order without charge if you do not wish to proceed.

8.4. You can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

8.5. We do not accept returns or provide refunds or credits for special-order, made-to-order, cut-to-length, customised or non-stock goods where the customer has simply changed their mind, except where a statutory right to cancel applies. Goods made to the consumer’s specifications or clearly personalised may be excluded from statutory cancellation rights in accordance with applicable law. Nothing in this clause affects your statutory rights in respect of faulty, misdescribed or non-conforming goods.

9. Faulty products

9.1. If there is a problem with the goods or they are faulty, we may make good any shortage or non-delivery, or offer a repair, exchange, or refund as appropriate in accordance with your consumer rights.

9.2. We do not provide warranties beyond those offered by the manufacturer. Any warranty provided by the manufacturer is set out in the manufacturer’s literature supplied with the goods. Your statutory rights under applicable consumer law are not affected by this clause.

9.2.1. For more detailed information on your rights and what you should expect from us please visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

9.3. If your products are faulty or misdescribed, please contact us as soon as reasonably possible using the contact details at clause 1.7 of these terms and conditions.

9.4. Nothing in these terms and conditions affects your legal rights if the goods are faulty (also known as ‘statutory rights’).

10. Limitation to our liability

10.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

10.1.1. losses that were not foreseeable to you and us at the time your order was accepted under these terms and conditions;

10.1.2. losses that were not caused by any breach on our part;

10.1.3. business losses; or

10.1.4. losses suffered by third parties.

11. Events beyond our control

11.1. We are not liable to you if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

12. Third Party Rights

No one other than the parties to these terms and conditions has any right to enforce any terms of these terms and conditions.

13. Disputes

13.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at clause 1.7 of these terms and conditions.

13.2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

14. Your privacy and personal information

14.1. Read our Privacy Policy.

14.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.